Refund policy

Return & Refund Policy

At DeBerry’s Magical Creations, each personalized item is made especially for you. Because of the custom nature of our products, personalized and custom-made items are generally not eligible for returns, exchanges, or refunds due to a change of mind, incorrect size selection, or customer-provided errors in names, spelling, dates, colors, photos, or other personalization details.

Please carefully review all personalization information before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if DeBerry’s Magical Creations made an error in creating your order, please contact us within 7 days of delivery at deberrysmagicalcreations@gmail.com.

Please include your name, order number, a description of the issue, and clear photos showing the problem. We will review the issue and, when appropriate, arrange a replacement, correction, or refund.

Cancellations

Because personalized products may enter production soon after an order is placed, cancellation requests are not guaranteed. Please contact us as soon as possible if you need to request a cancellation.

Nothing in this policy limits any rights you may have under applicable law.

I recommend 7 days because it gives customers a reasonable amount of time to inspect a delivered custom item without leaving damage claims open indefinitely.